Cases & Support
Cases turn customer issues into tracked, resolvable work.
Cases
A case records a customer problem or request — subject, description, priority, status, and the related contact/account. Cases give support work a single home alongside the rest of the customer relationship, so the people handling a ticket can see the full context.
Queue board
The case queue board presents open cases in a board layout so a team can see what's waiting, what's in progress, and what's resolved at a glance, and pick up work without stepping on each other.
Comment threads
Each case has a comment thread for the running conversation and internal notes, keeping the resolution history attached to the case rather than scattered across email.